Oracle Cloud HCM and Payroll Support Consultant

Engagement Type: Consultancy

Description: The Senior Oracle Cloud HCM Support Consultant will be responsible for the delivery of incidents, problem resolution and change activities to one strategic Public sector customer. Reporting into the Lead Oracle Cloud HR Support Consultant, the role will be part of a wider team working collaboratively across our Client’s company and with the Client’s customer to deliver fantastic products and services.

Minimum Years Experience: 5 Years

5 Belangrijke vaardigheden vereist:

– Eligible for Security Clearance.
– Excellent knowledge of a wide range of modules in the Oracle HCM suite but particularly recruitment.
– Experience of ITIL fundamentals including Incident, Problem, Change and Release Management.
– Ability to work across multiple deliverables.
– Desirable background in recruitment.

5 Verantwoordelijkheidsgebieden:

– Managing the Oracle Cloud HCM and Recruitment Support for the customer including request fulfilment, Incident Management, Problem Management and Change.
– As appropriate undertake root cause analysis of customer issues raised, apply fix as necessary and manage through to resolution.
– Managing expectations with the customer through change and/or issue lifecycle.
– Working with the customer to identify and document business requirements.
– Supporting the design of the technological solution for the customer and ensure best practice approaches, tools and templates are used, and manage the team to deliver high quality solutions and services.