Oracle Support Lead/Consultant

Engagement Type: Support Description: The Oracle Lead Support Analyst has overall responsibility for the Support (Incidents) and maintenance (Change Request) of the Oracle SaaS platform (Oracle Fusion R13 HCM & Finance). The individual needs to have a strong Oracle Fusion Techno-Functional background and candidates need to be strong in one or more of the following areas: Oracle ERP Finance (AP, AR and GL) or HCM. You will also be accountable for advising and leading technical improvements on the Oracle SaaS platform. Minimum Years Experience: 3 Years 5 Key Skills Required: - Strong Techno-Functional (50-50) knowledge of Oracle Fusion Cloud - especially in Finance (AP, AR, GL), PPM, HCM, Payroll or Projects. - Strong knowledge of Oracle Fusion cloud reporting tools including EPM, OTBI and SmartView. - Strong knowledge of interface Analysis and Diagnose (Just transform). - Data loading using HCM Load, ADFDI and FBDI. - Significant experience in a similar Oracle support role, dealing individuals at all levels within an organisation. Strong Incident, Problem Management and Change Management process knowledge. 5 Areas of Responsibility: - To be the focal point of support for the cloud-based Oracle software as a service platform. - To be a primary contact for the supplier relationship with Oracle and the relevant support partner(s). - Respond to potential issues with the Oracle system or the configuration. - To act as first resolver of any issues within the Oracle platform which affect the whole estate e.g. security, performance, data integrity, configuration. - Support the Back Office teams on audit, access controls and compliance.

Engagement Type: Support Description: Our client is a leading global Oracle Cloud Applications Partner, and they have an excellent opportunity for an experienced Oracle EBS SCM Support Analyst. Our clients support team provides applications support to a broad range of external clients, covering the entire suite including Oracle Financials, Procurement, Projects and Supply Chain Management. The main purpose of this role is to provide professional, effective, and efficient support to Oracle Supply Chain Management. Minimum Years Experience: 5 Years 5 Key Skills Required: - Strong EBS Supply Chain Management support and configuration experience. - Good knowledge of Oracle SQL and PLSQL, Workflow, Approvals Management, Integrations and Customisations. - Strong understanding of service management processes such as Incident Management, Problem Management and Change Management. - Knowledge of Oracle EBS Manufacturing is highly desirable. - Proven ability to build and manage client customer relationships. 5 Areas of Responsibility: - Management of client Service Requests with Oracle, enhancing Oracle's ability to provide a fix with rapid response time scales, and intelligent problem investigation. - Performing root cause analysis and identify solutions that will prevent incidents from recurring. - Management of testing and implementation life cycles, through to go live and client sign off. - To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit support customers. - Management of change requests through the software development life cycle.

Engagement Type: Support Description: Working within the Financial Systems team, the role provides key frontline support as well as functional and semi-technical evolution of Oracle Supply Chain modules whilst accommodating business change to deliver real value add to the Company. The role will involve resolution of support issues which may arise whilst using Oracle R12 as well as scope to assist the business on new projects and deliverables, whilst maintaining the integrity of financial information. Minimum Years Experience: 3 Years 5 Key Skills Required: - Sound knowledge of Oracle Applications (eBusiness Suite R12) functionality and set up. - Core Purchasing, including Internal Requisitions/Ordering, iProcurement. - Inventory, in a multi-organization environment. - Planning; Basic Forecasting, MDS, MRP. - Order Management; Picking & Shipping to support Internal Orders. 5 Areas of Responsibility: - Supply Chain support and guidance. - Issue management and resolution. - User support and guidance. - Issue management and handoffs to continuous improvement. - Interface management.