Oracle Cloud HCM/Payroll Service Lead

Engagement Type: Service Delivery

Description: The Service Lead for Oracle Cloud HCM/Payroll will manage a small team, supported by 3rd party resources, to ensure that the applications and other associated production HR services adhere to the business requirements and integrate into the wider business landscape.

A key area for this role will be business engagement and stakeholder management as well as a close relationship with other service leads to ensure we have a consistent and coherent service across Oracle Fusion, other HR services and associated processes.

As Service Lead you will be expected to develop a good understanding of the business production HCM processes, how the technology ecosystem supports these and to apply this knowledge to provide solutions based on best practices, adoption of new solution functionality and innovation. This role will champion continuous improvement and ensure compliance to ITIL controls.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Experience as a resource in the implementation lifecycle of at least 1 Oracle Cloud HCM and Payroll project.
– Functional understanding of integration technologies.
– Proven experience of implementing or supporting production HCM applications with a good understanding of SaaS support processes and release cycles.
– Experience managing complex system integrations, with knowledge and experience supporting hybrid application landscapes with complex system integrations.
– Strong functional knowledge around production HCM or corporate systems and processes.

5 Areas of Responsibility:

– Lead the day-to-day service delivery of the production HCM platform alongside on premise and other Cloud application services associated with this.
– Develop and manage a team that is fully versed in the SaaS and legacy systems deployed, which operates under a process driven support and development operating model, focuses on prioritised task driven day to day operations, works seamlessly with all internal Group Technology, business user and 3rd party bodies, and creates collaborative relationships across the business to drive shared success.
– Provide strong people leadership to team members across Group Technology, modelling company values and behaviours.
– Work in partnership with both the business Global Process Owners, and the technology team, to ensure user experience is at the heart of the service delivery by providing timely, consistent and quality levels of service.
– Provide technical architecture and design leadership to the team, ensuring alignment with overall Group Tech and business design principles and design assurance governance.

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