Engagement Type: Consultancy Description: The Senior Oracle Cloud Recruitment Support Consultant will be responsible for the delivery of incidents, problem resolution and change activities to one strategic Public sector customer. Reporting into the Lead Oracle Cloud HR Support Consultant, the role will be part of a wider team working collaboratively across our Client’s company and with the Client’s customer to deliver fantastic products and services. Minimum Years Experience: 5 Years 5 Key Required Skills: - Security Clearance Eligibility. - Excellent knowledge of a wide range of modules in the Oracle HCM suite but particularly recruitment. - Experience of ITIL fundamentals: Incident, Problem, Change and Release Management. - Ability to work across multiple deliverables. - Desirable background in recruitment. 5 Key Responsibilities: - Managing the Oracle Recruitment (ORC) Support for the customer including request fulfilment, Incident Management, Problem Management and Change. - As appropriate undertake root cause analysis of customer issues raised, apply fix as necessary and manage through to resolution. - Managing expectations with the customer through change and/or issue lifecycle. - Working with the customer to identify and document business requirements. - Supporting the design of the technological solution for the customer and ensure best practice approaches, tools and templates are used, and manage the team to deliver high quality solutions and services.

Engagement Type: Technical Consultant Description: The Lead Oracle Cloud Technical Support Consultant will be responsible for the Oracle technology workstream for the customer underpinning all other application functional workstreams. This will include responsibilities for integrations, reporting and some PaaS components of the Oracle Cloud product set. In co-ordination with the other leaders, managing the workload and overseeing resource management, technical escalation and the development of the team. Minimum years experience: 5 Years 5 Key Skills Required: - Security Clearance Eligible. - Excellent knowledge of the Oracle Cloud technology tools. - Incident, Problem, Change and Release Management. - Experience of leading a team. - Excellent analytical skills. 5 Key Responsibilities: - Managing the Oracle technical support for the customer including request fulfilment, Incident Management, Problem Management and Change. - Root cause analysis of customer issues raised, apply fix as necessary and manage through to resolution. - Fully document all solutions developed. - Working with the customer to identify and document business requirements. - Assist the sales team in pre-sales activities and tender responses.

Engagement Type: System management Description: The “Platform Optimisation” lead will ultimately be responsible for delivery of all enhancements and innovation into the platforms. In partnership with the Service Leads and business owners you will lead the impact assessments of product releases, shape innovation releases agreeing rolling release schedules, plan manage the testing of changes and product releases, ensuring ITIL processes are adhered to. As Platform Optimisation Lead you will ensure that the service provider and business update all supporting documentation, test scripts and configuration items within the CMDB prior to live release. The ideal candidate will have a strong technical background in release and test management within SaaS environments. Ideally having exposure to automated testing tools and operating within an Oracle Fusion environment. A key area for this role will be business engagement and stakeholder management as well as a close relationship with other service leads to ensure we have a consistent and coherent service across Oracle Fusion, other financial services and associated processes. This role has overall responsibility for driving innovation and managing release and test activities across all Corporate Service application services including Oracle Fusion and other key systems. Minimum Years Experience: 5 Years 5 Key Skills Required: - Experience in identifying continuous improvements, engaging with stakeholders and driving change. - A proven track record in defining release and change processes to design, transition and implement robust and scalable solutions to enable business outcomes. - Previous experience leading release and test management activities, using software development and test automation tools such as Jira, Xray and Cypress. - Strong knowledge of Oracle Support processes, release cycles and customer networks. - Resilient and adept at resolving issues in collaboration with senior stakeholders with a can-do attitude. 5 Areas of Responsibility: - Responsible for driving continual service improvement by work with key stakeholders review existing processes and introducing new and improved ways of working. - Develop testing strategies and own the testing regime for all applications, including Oracle Fusion applications, legacy systems, integrations and all other areas of the landscape. Review and approve testing evidence. - Manage 3rd party testing services to ensure regression test packs are kept up to date and optimised. - Support and manage the monthly release testing for EPM systems and quarterly ERP/HCM releases. - Maintain a backlog of change and update from Oracle Fusion releases and lead quarterly release impact assessments.