Siebel CRM Consultant

Engagement Type: Consultancy and advisory

Description: As a Consultant or Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in defining the problem, proposing and refining the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training, internal capability-building and helping detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider five years of progressive experience in the speciality in lieu of every year of education.
– Excellent knowledge of Siebel CRM Architecture, processes and Best Practices, with excellent understanding of Siebel Telecommunication domain.
– Proven experience in the coding, designing and implementation of Siebel CRM solutions in Telecom Domain.
– Excellent Knowledge of various Siebel modules like Account Management, Service Management, Order Management, Product Management, Case Management and CTI.
– Expert in Siebel Configuration, Scripting, Workflow, EAI.

5 Areas of Responsibility:

– Analyse and understand the business requirements along with Business Analyst. Prepare and propose high level design based on the requirements adhering to Program Architecture and utilizing the best practices of Siebel CRM application. Prepare/Review Low Level Design for business-critical requirements.
– Lead POCs to validate requirements with the Siebel CRM capabilities.
– Lead development team to build the Application based on Low level design ensuring adherence to CRM standard practices.
– Support the System, Integration and User testing of developed requirements in various environments like UAT, Pre-Production and Production.
– Contribute to Project plan for completeness and accuracy, and co-ordinate onshore/offshore activities.

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