Oracle Cloud Sourcing Consultant

Engagement Type: Client Facing

Description: The Oracle Cloud ERP and Procurement Consultant will be responsible for leading the Oracle Cloud ERP and Finance support team for the customer, managing the workload and co-ordination with the other leaders, oversee resource management, technical escalation and the development of the team.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Excellent knowledge of the Oracle Cloud suite, specifically ERP and Procurement with a strong focus on cloud Sourcing.
– Expert in multiple ERP modules.
– Has a positive approach and a can do attitude.
– Passionate about the customer experience.
– Takes ownership and accountability of the work they do.

5 Areas of Responsibility:

– Managing the Oracle ERP support for the customer including request fulfilment, Incident Management, Problem Management and Change.
– Undertake root cause analysis of customer issues raised, apply fixes as necessary and manage through to resolution.
– Managing expectations with the customer through change and the issue lifecycle.
– Working with the customer to identify and document business requirements.
– Manage the team of support consultants and graduates, providing both line management as well as support and guidance in their technical development in support.