Lead Oracle Cloud Technical Support Consultant

Engagement Type: Technical Consultant

Description: The Lead Oracle Cloud Technical Support Consultant will be responsible for the Oracle technology workstream for the customer underpinning all other application functional workstreams. This will include responsibilities for integrations, reporting and some PaaS components of the Oracle Cloud product set. In co-ordination with the other leaders, managing the workload and overseeing resource management, technical escalation and the development of the team.

Minimum Years Experience: 5 Years

5 Key Skills Required:

– Eligible for Security Clearance.
– Excellent knowledge of the Oracle Cloud technology tools.
– Incident, Problem, Change and Release Management.
– Experience of leading a team.
– Excellent analytical skills.

5 Areas of Responsibility:

– Managing the Oracle technical support for the customer including request fulfilment, Incident Management, Problem Management and Change.
– Root cause analysis of customer issues raised, apply fix as necessary and manage through to resolution.
– Fully document all solutions developed.
– Working with the customer to identify and document business requirements.
– Assist the sales team in pre-sales activities and tender responses.

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